Privacy Policy

Where do Mallorie Estates collect personal information from?

This can be from a variety of sources covering enquiries or services we provide. The majority of personal information will be collected during the course of our business relationship via, contracts, telephone, email, messaging service or face to face meetings. We may also collect information gained from tenant referencing services, solicitors or other publicly available sources such as the Electoral Roll and Land Registry although this may vary.

What information do we collect?

We will only collect information relating to the services we are offering. Mallorie Estates DO NOT sell personal data to anyone. Examples of the sort of information we may collect from you directly are as follows:

We may require additional information from time to time which is relevant to our services. If we require additional information, we will inform you why the information is required.

Website

When you visit our website and complete our ‘data capture form’ this information will be collected and stored to enable us to prepare a fee proposal only.

Third Party Information

We may need to collect information from third parties relating to our services. If this is required, we will seek consent to do so. Examples of third parties we may collect information from are as follows:

Additional information may be required to confirm your identity, confirm your income or obtain references, fulfil Right To Rent Requirements or Money Laundering Legislation.

How we use you information.

We will use the information which has been provided or we have obtained to provide you with services. Examples of how we may use your information are as follows:

Who do we share your information with?

We share your information with staff within Mallorie Estates in order to provide you with a service.

Third Party service providers

We ensure all third-party service suppliers understand they are required to protect your information and cannot use it for any other purpose other than to provide the requested service. We only give the minimum amount of information to a third party so the service can be provided. Examples of which third party service suppliers/organisations which we may share you information is as follows:

How long do we keep you information?

We will keep the information provided or collected for as long as required for the purposes it was collected or if longer in order to meet with any legal, contractual or regulatory requirements.

Recommended Decisions

With regards to tenant referencing, we use third party companies to reference a tenant (including credit referencing) which give us an recommended decision which determine if we should provide a service. You do have a right to challenge the decision and ask us to consider human intervention and review the decision.

Withdrawing Consent

You have the right to withdraw your consent to us processing your personal data for which you have given consent at anytime by simply contacting us.

Restricting the use of or deleting your information

You may ask us to restrict or delete your personal date we hold, We will comply with your request unless:

Children’s Privacy

We do not offer services to children (defined as under 16 years of age in GDPR). We may collect names and dates of birth of dependent children with regards to residential lettings.

Statutory rights

Data Transfers Overseas

In relation to the services we provide we do not transfer or process your personal data outside the UK or EU.

Legal reasons for processing your data

The legal basis we have for using your personal data is as follows:
To necessitate our compliance with a legal obligation
To for fill our obligations under our contract
To enable Third Parties to fulfil requirement’s such a maintenance issues

Correcting information we hold

We strive to ensure all your personal data is accurate. If however you find any inaccuracies or if you personal details change at any time please ensure you notify us promptly so we can update our information.

Your Right To Access Your Information

You may ask us for a copy of the personal data we hold about you by contacting us via:
Writing: Mallorie Estates, Suite 8 The Old Pottery, Manor Way, Verwood, BH31 7HF
Email: Info@pssgroup.co.uk
Telephone: 01202 9017

Complaints

If you have a complaint about the way we use your personal date please contact our Data Protection Officer at Mallorie Estates, Suite 8 The Old Pottery, Manor Way, Verwood, BH31 7HF to and we will try resolve the issue. You also have a right to complain to the Information Commissioner’s Office (ico.org.uk)